At The Heritage AII Insurance Company we strive to provide optimum levels of service, especially if you have been so unfortunate as to suffer a loss.
However, we do understand that there may be occasions where you feel that we have dealt with you unfairly, or where we are simply not living up to your expectations of the finest insurer in Tanzania.
For that reason every member of our management has the willingness and the authority to listen to your complaints and resolve them. And we don’t expect you to take the trouble of coming into our offices – a telephone call, an e-mail or a letter will work just as well.
Usually, most complaints are easily resolved by the person who is dealing with your policy or your claim. Please discuss your concerns with that person first, and if you are still dissatisfied then make contact with our customer service adviser
Mr Felix Mbena
If customer service does not provide you with the answers you need, please contact one of the managers below:
- For policy complaints, contact:
Michael Oduor
- For claims complaints contact:
Nick Itunga
And in the unlikely event that you are still not satisfied after dealing with one of these managers, please contact our Deputy General Manager Mr Anil Chopra.
All of the above are based in Dar es Salaam and can be contacted
- By telephone:
(022) 213 8476
- By e-mail at:
info@heritagetanzania.com
- By post to:
PO Box 7390, Dar es Salaam
Please understand that we cannot deal with complaints relating to your insurance broker
|
